COVID-19 Information

As we continue to balance staff and public safety with patient care, we have resumed allowing clients in the hospital with the following conditions:

*  Masks covering both mouth and nose are required

*  Only one human per appointment is allowed

*  If you are experiencing possible Covid symptoms, please stay home.

We are prioritizing our appointment slots for pets who are sick, injured or who otherwise need medical care. We are still performing dentistry and surgery.  Unfortunately, due to a reduced staff size due to Covid and the West Seattle Bridge closure, current demand is outpacing our capacity.   We have temporarily stopped non-essential services such as grooming, boarding and international travel certificates.  Wellness exams are available on a limited basis.

We appreciate your understanding and patience through this challenging time.   Our staff is going as fast as they can and doing as much as they can. 

If you are high risk and prefer curbside service, please let us know when you schedule your appointment.   See below for curbside service guidelines. 

 Curbside Service Guidelines

Please call us when you arrive in the parking garage.

Please wear a mask.  If you feel ill or are experiencing fever or respiratory symptoms, we respectfully ask that you stay home. If you have a friend or family member who can come to WSAH on your behalf, we will communicate directly with you via phone.

All cats must be in a secure carrier.

If you are admitting your pet for an exam or other procedure, written notes with history and concerns are very helpful.

WSAH staff will maintain a six foot buffer zone between themselves and your vehicle.  You will need to unload your pet from your vehicle for the hand-off.

After your pet has been admitted, please park upstairs in the retail parking lot where there is better cell phone reception.  Please do not block the fire lane or park in Berkshire Hathaway's reserved parking spaces. 

Please keep your phone line free for our staff to call you.

If you are disabled or have special needs, please let us know and we will find a way to accommodate you.